Airports and Stations

The state-of-the-art Passenger Hospitality Point ® provides high-quality, personal, face-to-face service to the passengers.

Major advantage of deploying this advanced communication tool is the passengers’ acceptance : this is as effective and feels as natural and normal as being served by a physically present person. Moreover, deploying the system cuts costs effectively without compromising the quality of service. On the contrary.

A service agent who is located in a remote location -such as a call center – is available at the service of the passengers. Instantly. 24/7. Face to face.

Documents can be displayed, read and printed remotely. Payments can be handled. Boarding passes and bar-code labels can be printed. Luggage can be processed.

Units are available to be integrated within an existing or new structure. In this case, the passenger will see only ‘a window’ of a counter, with the service agent standing behind the desk.

Stand-alone units are also available. They can be bolted to the floor or can be mounted on casters enabling to move them around when needed.

The back-office

The service provider can supply its own ‘back-office’ infrastructure including the Service Agents who will appear in front of the passenger. The Service Agent has all the facilities in place to provide the right level of service to the passenger (access to a networked PC, document camera, networked printer, etc…).

The location of the back-office can be anywhere in the world and can be centralized. This adds organizational leverage and boosts productivity.

If you choose not to supply the back office facilities nor the manpower you can opt to outsource ‘the back office’. Or perhaps you could work with combined solutions : partly own staff and partly outsourced staff.


Applications

The system can be deployed for various customer contacts :

• Information Desk
• Ticket sales
• Check-in
• Reservations : hotel, transport, car rental,….
• Security
• Law enforcement
• Customs
• Luggage handling and processing

Moreover the systems can also be used to display 3D content, in applications such as digital signage and narrowcasting. The three dimensional qualities of the in-store displays are extremely effective at catching the attention of prospective customers. Thanks to the interactive capabilities of the 3D TelePresence systems, interested buyers can establish a live conversation with a sales representative . Face-to-face .


Benefits

• Improved customer service to the travelers.
• Cost reduction : less service agents for more service locations. The service agent can ‘appear’ in many service locations in one single day. At the same airport but also at other airports. The cost per ‘service exposure’ decreases dramatically.
• Optimized utilization of manpower thanks to reduced idle time and being ‘omni-present’. The service agent always at the right time in the right place.
• Less dependent (strikes, lock-outs,…)
• Reduced pandemic risks.
• Increased revenues : at times the systems are not used to provide service to the travelers, paid publicity can be displayed in 3D en in High definition.
  (see Retail 3D Digital Signage )
• Airport Video Information Systems (click here for more)

Line-up of Kiosk models. Download Brochure ASSIST ® see video